Error Codes

This document helps explain some common MalwarebytesÆ Anti-Malware error codes. If the error is not listed, please report it to us immediately.

• Error 700: Error occurred using the command line. Parameters may be incorrect.
• Error 701: The database was empty. Please reinstall the application.
• Error 702: Error occurred expanding variables. Contact support.
• Error 703: Error occurred expanding variables. Contact support.
• Error 704: Encryption of files has failed. Contact support.
• Error 705: Decryption of files has failed. Contact support.
• Error 706: Error loading the ignore list. Please delete ignore.dat.
• Error 707: Error during enumeration of languages. Please reinstall the application.
• Error 708: Error loading selected language. Please reinstall the application.
• Error 709: Error implementing language. Contact support.
• Error 710: Error implementing language. Contact support.
• Error 711: Error implementing language. Contact support.
• Error 712: Error implementing language. Contact support.
• Error 713: Error implementing language. Contact support.
• Error 714: Error translating item. Please reinstall the application.
• Error 715: Could not find the module handler. Please reinstall the application.
• Error 716: Could not find the database, user declined to download manually.
• Error 717: Database failed to download correctly. Please reinstall the application.
• Error 718: Could not load the MD5 hash generator. Contact support.
• Error 719: The operating system is not supported.
• Error 720: An unknown error occurred during the memory scan. Contact support.
• Error 721: An unknown error occurred during filesystem enumeration. Contact support.
• Error 722: An unknown error occurred during the memory scan. Contact support.
• Error 723: Could not find the SwissArmy driver. Please reinstall the application.
• Error 724: An error occurred loading the quarantine. Contact support.
• Error 725: Could not restore a quarantined file. The file may be corrupt.
• Error 726: Error restoring registry value from quarantine.
• Error 727: An unidentified item was found in the quarantine.
• Error 728: Unable to load the log file list. Try deleting the Logs folder.
• Error 729: Error retrieving special folders. Contact support.
• Error 730: Unable to load the database. Please reinstall the application.
• Error 731: Adding item to results list failed. Contact support.
• Error 732: The protection module was executed on a 64-bit machine.



• Error 339: Component 'comctl32.ocx' not correctly registered: file is missing or invalid.
  Solution: Download Microsoft Visual Basic 6.0 Common Controls

If you are unable to resolve your issue using the above documentation, do not hesitate to contact us.